Hotel and hospitality worker

Director of Hotel Operations in Switzerland

Empregador: River Advice AG
Onde: Switzerland
Vagas: 1
Publicada em: 2026-11-12

O que voce vai fazer

---base:meta-keywords:meta-viewport: width=device-width, initial-scale=1.0title: Director of Hotel Operations--- Director of Hotel Operations============================**Director of Hotel Operations** **Avalon Europe AG \| Basel, Switzerland** River Advice is handling the recruitment on behalf of Avalon and is publishing the job advertisement accordingly on Avalon’s behalf. ???? **Lead Hotel Operations Across an Award\-Winning River Cruise Fleet** Avalon Europe AG is seeking an hospitality leader to join our executive team as **Director of Hotel Operations**. This is a unique opportunity to shape the future of hotel operations across one of Europe's leading river cruise fleets. Reporting to senior leadership, you will oversee operational performance, guest satisfaction, organizational effectiveness, and service excellence while driving continuous improvement across the fleet.If you are a strategic hospitality professional who combines operational expertise with strong leadership capabilities, we invite you to become part of our journey. **About Avalon Waterways** **Avalon Waterways** is an award\-winning global river cruise company recognized for redefining the river cruising experience. Operating throughout Europe's most iconic waterways, Avalon is known for innovative ship design, exceptional guest service, outstanding culinary experiences, and consistently high guest satisfaction ratings.At Avalon Europe AG, we are committed to delivering memorable journeys through operational excellence, empowered teams, and a culture of continuous improvement. Our people are at the heart of everything we do, and we strive to set the benchmark for service and innovation within the river cruise industry. **The Opportunity** As **Director of Hotel Operations**, you will provide strategic leadership and oversight for all hotel operations across the fleet. You will work closely with Corporate Hotel Managers and senior stakeholders to strengthen operational performance, ensure consistency of service delivery, and build organizational capability for future growth.The role combines commercial acumen, hospitality expertise, and people leadership to ensure exceptional guest experiences while maintaining operational efficiency and financial discipline.**Your Responsibilities** **Operational Leadership** * Own and drive fleet\-wide hotel operations performance.* Ensure compliance with brand standards, health \& safety requirements, and operational procedures.* Develop governance structures, operational standards, and sustainable processes.* Monitor operational KPIs and coordinate corrective actions where needed.* Maintain a consistent framework for operational execution across the fleet. **Guest Experience \& Continuous Improvement** * Analyze guest feedback, cruise reports, audits, and operational reviews.* Identify opportunities to enhance service delivery and operational effectiveness.* Lead the development and implementation of new hotel concepts, processes, and best practices.* Support innovation initiatives that elevate the overall guest experience. **Leadership \& Organizational Development** * Lead and develop Corporate Hotel Managers.* accountability, collaboration, and professional growth throughout the organization.* Strengthen leadership capabilities through talent development and succession planning.* Promote transparent communication and strong partnerships between shipboard and shore\-side teams. **Financial Performance** * Contribute to hotel operations budgets and resource planning.* Monitor performance against financial targets and operational objectives.* Identify risks, opportunities, and efficiency improvements.* Support sustainable and commercially sound decision\-making across the fleet. **Supplier \& Stakeholder Management** * Build and maintain strong relationships with key suppliers and service partners.* Ensure suppliers meet quality, reliability, and performance expectations.* Collaborate with internal stakeholders to ali